THE ROLE

We are looking for a Media Services Engineer to maintain and optimise our club’s media infrastructure, ensuring the seamless delivery of matchday and non-matchday content and supporting our Media, Events, Operational and Editorial teams. You will continuously collaborate with these teams, supporting live productions, managing broadcast and media systems, and contributing to the improvement of digital and video workflows.

In this exciting role, you will combine technical expertise with operational delivery, taking ownership of reported issues and providing vital support by troubleshooting live event production systems from diagnosis through to resolution and documentation. You will work with live production systems while ensuring content is distributed reliably across multiple platforms.

Please note: Matchdays are a core part of this role. You will monitor and manage contribution and distribution feeds, helping to deliver high-quality content to supporters, third-parties and rights holders. The role requires availability on matchdays, evenings, weekends and public holidays in line with our club’s fixture schedule.

YOUR DAY-TO-DAY

• Maintain and enhance infrastructure – you will proudly maintain and enhance the media equipment and facilities within our club, minimising any service downtime and implementing alternative solutions
• Collaborate with Production and Content teams – you’ll provide critical support to our Content and Production teams on weekdays and during events/productions
• Support matchday and live event operations – you will manage the preparation, routing and monitoring of contribution and distribution feeds for matchdays and live productions, ensuring reliable signal delivery across internal and external destinations
• Work with external stakeholders – you’ll work diligently with third-party suppliers and rights holders to ensure projects, maintenance and post-match deliverables are all achieved on time
• Develop and improve media workflows – you will contribute to the design, implementation and optimisation of media workflows and system improvements across production and post-production environments
• Maintain technical documentation – you will maintain accurate technical documentation and system records to support operational procedures, to support troubleshooting and knowledge sharing

WHAT WE ARE LOOKING FOR

• Experience in broadcast or live production – you have experience supporting broadcast, media production or live event operations, with an in-depth understanding of the technical and operational requirements of live content delivery
• Broadcast, IT and media systems knowledge – you have thorough technical knowledge across broadcast, media and IT systems. This includes practical experience with Windows and Linux operating systems, networking fundamentals, broadcast video formats, encoding standards, contribution and delivery protocols, production and post-production workflows, media asset management systems, encoding and playout platforms, and video/audio signal routing and distribution within physical and virtualised environments
• Effective communication skills – you can communicate clearly with both technical and non-technical stakeholders, working collaboratively with Production, Editorial, Technical teams and external partners
• Organised and proactive working style – you can manage your workload effectively within a fast-paced production environment, prioritising operational tasks while contributing to ongoing improvements to systems and workflows
• Analytical troubleshooting experience – you can demonstrate a structured and methodical approach during high-pressure live production environments, and you are committed to fault finding and root cause analysis, maintaining attention to detail, and documenting results
• Commercial awareness – you’re able to assess solutions, upgrades and liaise with supplier services to make recommendations through a commercial lens
• Customer-focused mindset – you’re driven by providing an outstanding experience and determined to provide an optimal service under any circumstance
• Natural problem-solver – you have a passion for solving problems, with a keen curiosity in uncovering potential issues, and you take a calm, methodical approach under pressure with high attention to detail

WHY CHOOSE US

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners
• An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks

Discover why ‘Our Gunners’ are proud to be part of our team – view their stories here.

ARSENAL FOR EVERYONE

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

DISABILITY CONFIDENT LEADER

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date – Monday 23rd March 2026

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there. Good luck!