Job information

Division/Unit: Club Competitions Operations & Events / Events
Contract type: Max Term
Location: Nyon (WFH up to one day per week)
Start date: 01.09.2026
End date: 31.10.2028

Main goal

The Guest Services and Protocol Expert within the Guest Management and Protocol team is responsible for planning and delivering VIP services at a defined set of UEFA events as the VIP programme lead, ensuring that guest experience standards, service levels and event requirements are implemented consistently and professionally.

With a focus on operational execution, the position-holder works closely with the Protocol and Guest Experience Manager and other competence centres to ensure that all VIP operations are delivered efficiently, cost‑effectively and in line with UEFA’s expectations.

Key responsibilities

Planning and delivering the VIP programme at assigned events, including UEFA club competition finals, the UEFA Congress and competition draws
Operational planning for the VIP programme in cooperation with the Protocol and Guest Experience Manager
Tracking milestones and issues to ensure all planning deadlines and project requirements are met
Conducting working visits to assess and evaluate operational areas related to VIP programme delivery
Coordinating with Guest Services, Ticketing and other project teams to align operational set-up with event requirements
Coordinating internal staff and freelancers assigned to events
Leading the VIP programme on-site at designated events
Collaborating with other competence centres for seamless delivery
Developing, adjusting and adhering to standard operating procedures, including alignment with UEFA EURO standards
Managing documentation, updating operational files and presentations
Optimising operations for cost-efficient and effective delivery
Handling centralised administration tasks such as logistics and staffing
Conducting post-event debriefs, reporting, and compiling statistics, feedback and recommendations

Requirements

Bachelor’s degree in business or sports management
4–6 years of experience in sports and event project management
4–6 years of experience leading guest experience programmes in the events industry
Strong project management skills and proficiency in CRM and Microsoft Office tools (Excel, Outlook, PowerPoint, Project, Word)

Languages:

Fluent in Englsih

Other requirements:

– Relocation to Switzerland/France is expected