Jobboard pour les métiers du Management du Sport

Accreditation Operations Manager (H/F)


Description de l'offre

Position summary
FIFA and the Qatar LOC have created a new Joint Venture, which will be responsible for the operational delivery of the FIFA World Cup 2022™.

The Accreditation Operations Manager will be responsible for the planning, setup, operation and dismantling of all Accreditation Centres for the FIFA World Cup Qatar 2022™. Their responsibilities also include other operational tasks, such as accreditation consumables stock management and volunteer planning and training.

S/he will lead a dedicated team within the Q22 Accreditation Department.

Key responsibilities

  • Supervise a dedicated team of Accreditation Operations Coordinators, Site Accreditation Managers and Site Accreditation Coordinators.
  • Develop and implement accreditation policies and procedures in order to set rules that establish boundaries, limits, zones or fully describe the operations and/or services.
  • Develop training materials (i.e. Accreditation manual, guidelines, etc.) and provide adequate training to Accreditation staff and volunteers in cooperation with FIFA Accreditation.
  • Design/update the Accreditation zoning maps in accordance with FIFA/Q22 Venue Management and zone owners and make them available to all departments.
  • Coordinate site inspections with FIFA representatives and zone owners in order to review and confirm the accreditation zoning previously drafted on maps.
  • Coordinate with and support the Access Management Department with regard to accreditation access control, including access control system testing.
  • Plan and assure delivery of fully equipped Accreditation Centres (overlay, technology, power, lighting, FF&E) as per requirements set forth by FIFA.
  • Plan the layout of accreditation facilities in accordance with FIFA Accreditation.
  • Develop requirements, tender, select and manage suppliers for Accreditation consumables according to FIFA standards and timelines.
  • Coordinate the Accreditation volunteers planning (numbers per shift, per facility, services)


  • Manage and supervise all the Accreditation Centres’ operations.
  • Coordinate and supervise accreditation card printing & distribution.
  • Support issue resolution activities in coordination with FIFA and Q22 Accreditation Constituent Group team.
  • Supervise roster management of the Accreditation volunteers working at the Accreditation Centres.
  • Manage the accreditation consumable stock management for all accreditation facilities.
Qualifications and experience

  • University degree in appropriate subject or adequate training/vocational education.


Project management:

  • A minimum experience of 4-5 years in the international sporting events industry, preferably within the Accreditation sector. Experience in FIFA events is an asset.
  • Ability to manage multiple projects concurrently and under pressure.
  • Ability to use judgement to assess levels of risk and ability to implement mitigation measures.
  • Ability to delegate responsibility and mentor junior project team members.

Team management:

  • Ability to work both independently with minimum supervision and cooperatively within a team situation.
  • Previous experience of managing a diverse team of coordinators.
  • Ability to communicate with a clear vision of success.
  • Ability to inspire and motivate others.
  • Effective collaboration to ensure delivery of mutual objectives.


  • Proven experience in the development and management of accreditation process operations in international events. Experience in FIFA or football events is an asset.
  • Excellent organisational skills with a proven ability to deliver results within specified deadlines.
  • A methodical and analytical approach to completing work, with excellent attention to details.
  • Ability to handle stress, work long hours under short deadlines in a dynamic, high-pressure environment and to meet demanding timescales.
  • Teamwork approach and excellent skills to manage a team of Accreditation Staff.
  • Positive attitude, patience and persistence.
  • Strong facilitation, negotiation and interpersonal skills.
  • Flexibility and adaptability when faced with ambiguity or constant change.
  • High level of customer service and negotiating experience.
  • Excellent presentation skills.
  • Exceptional planning, organisational and administrative skills.
  • Planning software and online collaboration tools experience (an asset).
  • English fluency – spoken and written (required).
  • Other FIFA languages are an added benefit.
  • Arabic fluency – an advantage.
  • Excellent communication skills – oral and written.
  • Advanced IT skill including MS Office (Excel, Word, PowerPoint, Visio & Project).
FIFA World Cup Qatar 2022 skills framework
COOPERATION: Capacity to work in a team and to contribute to the accomplishment of shared objectives. Ability to share information and knowledge with colleagues at all levels (equals, superiors and subordinates), within unit and towards other units / divisions.

INCLUSIVITY: Ability to identify, construct and maintain a network of support contacts to achieve the objectives of the organisation.

ACCOUNTABILITY: Inclination to dedicate oneself to one’s responsibilities, to care about the quality and to assume the consequences of one’s own actions and/or decisions.

INNOVATION: Capacity to break new ground, look for different solutions, come up with fresh ideas. To think and act unconventionally.

TRANSPARENCY: Ability to analyse objectively one’s behavior and action, to identify shortcomings, question oneself and learn from one’s mistakes.

FLEXIBILITY: Ability to adapt to circumstances, contacts, new working methods and tools while remaining productive in different or ambiguous situations.

ANALYSIS: Ability to identify and evaluate existing or potential problems and to identify the various aspects, to detect the causes and any links between them.

PERSERVERANCE: Ability to maintain one’s commitment to an activity or project and to complete it irrespective of any obstacles.

PLANNING: Ability to foresee the need to act, to draw up a coherent and chronological plan, to establish priorities, to allocate resources, to develop a system of control, and to re-adjust the plans.

Work location
The position is located at the FIFA World Cup Qatar 2022 HQ, Doha

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