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Ticketing System Configuration Coordinator (H/F)


Description de l'offre

Position Title:Ticketing System Configuration Coordinator
Department / Project:Ticketing Operations
Position summary
FIFA and the Qatar LOC has created a new Joint Venture, which will be responsible for the operational delivery of the FIFA World Cup Qatar 2022TM.

The Ticketing System Configuration Coordinator configures the ticketing to ensure best in class solutions are available to sell and manage tickets for the FIFA Arab Cup Qatar 2021 and the FIFA World Cup Qatar 2022. The role offers support to ticketing system users, promotes the use of information management systems and carries out quality assurance measurers.

Key responsibilities

  • Configure and administer the ticketing system to offer frontend and backend solutions for ticketing system users, B2C and B2B clients
  • Conduct functional and user acceptance tests of frontend and backend solutions including for ticketing system improvements
  • Coordinate backend operations in the ticketing system such as batch processes
  • Manage regular meetings, trainings and other forms of learning/collaboration opportunities to support the Q22 Ticketing team in using the ticketing solution
  • Coordinate 1st level support and liaise with the FIFA Ticketing team and the service provider for 2nd and 3rd level support
  • Consult ticketing system users, review and prepare user manuals
  • Carry out quality assurance measurers to ensure error-free delivery of ticketing system solution
  • Promote the use and continuous improvement of information and knowledge management systems
  • Support general ticketing operations for FIFA events
  • Any other duties that may be required
Qualifications and experience

Bachelor’s degree or similar level of education


3-5 years as ticketing expert for large-scale projects with direct responsibility for the configurations and administration of ticketing systems

Experience working with ticketing systems (knowledge of SecuTix a distinct advantage) and strong technical understanding

Advanced user of collaboration and information management systems (such as JIRA and Confluence)


English fluency – spoken and written (required)

Arabic fluency – spoken and written

Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)

Planning software and online collaboration tools (an asset)

FIFA World Cup Qatar 2022 skills framework
COOPERATION: Capacity to work in a team and to contribute to the accomplishment of shared objectives. Ability to share information and knowledge with colleagues at all levels (equals, superiors and subordinates), within unit and towards other units / divisions.

INCLUSIVITY: Ability to identify, construct and maintain a network of support contacts to achieve the objectives of the organisation.

ACCOUNTABILITY: Inclination to dedicate oneself to one’s responsibilities, to care about the quality and to assume the consequences of one’s own actions and/or decisions.

INNOVATION: Capacity to break new ground, look for different solutions, come up with fresh ideas. To think and act unconventionally.

TRANSPARENCY: Ability to objectively analyse one’s behaviour and action, to identify shortcomings, question oneself and learn from one’s mistakes.

FLEXIBILITY: Ability to adapt to circumstances, contacts, new working methods and tools while remaining productive in different or ambiguous situations.

ANALYSIS: Ability to identify and evaluate existing or potential problems and to identify the various aspects, to detect the causes and any links between them.

PERSERVERANCE: Ability to maintain one’s commitment to an activity or project and to complete it irrespective of any obstacles.

PLANNING: Ability to foresee the need to act, to draw up a coherent and chronological plan, to establish priorities, to allocate resources, to develop a system of control, and to re-adjust the plans.

Work location – including start and final location
Start LocationDoha, Qatar
Final LocationDoha, Qatar


The position is located at the FIFA World Cup Qatar 2022 HQ, Doha

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