Job Description

 

Hours of Work: 40 hours per week

Probationary period: 6 months

 

 

 

Job Purpose

 

We are actively seeking a highly motivated and technically adept Junior Help Desk Coordinator with a strong passion for both technology and basketball. This role is pivotal in ensuring the seamless operation of our IT systems and infrastructure. The ideal candidate will possess excellent communication skills, a strong aptitude for crisis management, and the ability to maintain composure under pressure. Additionally, this role may involve travel to provide on-site support during significant company events, including potentially covering the help desk during the Final Four, depending on the venue.

 

 

 

Key Responsibilities

 

• Act as the initial point of contact for all IT-related inquiries and issues, delivering exceptional support to employees via phone, email, and in-person interactions.

• Efficiently manage and prioritize help desk tickets, ensuring prompt and effective resolution of technical issues.

• Configure, deploy, and maintain office IT infrastructure, including computers, software, network systems, and peripheral devices.

• Diagnose and resolve a diverse range of technical challenges, encompassing network connectivity, software malfunctions, and hardware failures.

• Provide comprehensive support for office-wide IT systems, including servers, VPNs, firewalls, and cloud-based services.

• Conduct routine maintenance and updates to IT systems, ensuring security and optimal performance across all platforms.

• Maintain an up-to-date inventory of IT equipment, software licenses, and supplies, ensuring all assets are properly managed.

• Deliver training and technical support to employees on various software applications and IT tools, fostering a culture of continuous learning and technical proficiency.

• Collaborate closely with the IT team to develop, implement, and enforce IT policies and procedures that align with company goals.

• Exercise sound judgment and strong crisis management skills in handling critical IT incidents, minimizing disruption to business operations.

• Provide on-site help desk support during key events, including the potential for travel to cover the help desk during the Final Four, depending on venue requirements.

• Contribute positively to the team environment, bringing enthusiasm, energy, and a cooperative spirit to the workplace.

 

 

 

Job Requirements

 

Technical Skills & Knowledge Required:

 

• Microsoft 365: Proficiency in managing and troubleshooting Microsoft 365 workflows, including SharePoint, Teams, OneDrive, and other Office 365 applications.

• Office Tools: Extensive knowledge and experience with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, ensuring seamless support for all users.

• Windows Operating Systems: Strong familiarity with Windows OS environments, including installation, configuration, and troubleshooting.

• Networking: Solid understanding of networking principles, including TCP/IP, DNS, DHCP, and VPNs.

• Hardware: Experience with the installation, maintenance, and troubleshooting of a wide range of hardware, including desktops, laptops, printers, and mobile devices.

• Security Practices: Knowledge of IT security best practices, including the implementation and management of firewalls, antivirus software, and data protection protocols.

• Cloud Technologies: Experience with cloud-based services, particularly within the Microsoft Azure ecosystem, is highly desirable.

• IT Service Management (ITSM): Familiarity with ITSM tools and processes, such as ticketing systems, incident management, and change management.

 

 

Qualifications:

 

• Demonstrated passion for basketball and a strong sense of team spirit.

• Superior communication skills, both verbal and written, with the ability to articulate complex technical concepts to a diverse audience.

• Proven ability to manage and resolve IT-related crises with professionalism and efficiency.

• Advanced knowledge and hands-on experience with IT systems, including networking, hardware, software, and cloud technologies.

• Experience in configuring and managing critical IT infrastructure, including servers, network devices, and security systems.

• Familiarity with IT service management (ITSM) tools and best practices, with a commitment to continuous improvement.

• Ability to thrive in a collaborative, team-oriented environment, and contribute to a positive workplace culture.

• A proactive and solution-oriented mindset, coupled with the ability to maintain composure under pressure.

• Flexibility and willingness to travel as needed to provide on-site IT support during major company event.

•Hold EU nationality and / or a valid residency / work permit for Spain.

 

 

 

Job Benefits

 

Join a company with a nice work environment and solid sports values and culture.

Competitive salary

Help in adapting to the advantages of living in the Mediterranean capital of Barcelona through our comprehensive Onboarding program

Join a company who innovates to maximise our positive impact on our employees, in the communities and on the sports environment

Enjoy working every day in the basketball world, in Euroleague Basketball, the company who manage the European Basketball competition

Flexible working hours as a result of our objective-oriented and autonomy philosophy and also in Summer take advantage of our summer intensive working hours of 9:00 to 15:00.

Subscription-based gym with a reduced price, including yoga classes and physiotherapy sessions in the office. Healthy mind and healthy body.

Reduced price in a private health insurance policy

Enjoy health benefits like organic fruit everyday

Professional development without limits in a passionate team that really want to change the world.

Be part of a family team where team building is our priority

Staff might be required to travel

Take part in creating company HR policy. Your feedback is always valued!

Euroleague is a Baby friendly company: We help with Nursery expenses by reducing your so that we can have a better work-life balance

Integral payroll payment in case of withdrawal.