The Role

 

We are looking for a Venue Process Analyst to take ownership of assessing and enhancing key processes across our venue operations. In this role, you will map end-to-end workflows, identify inefficiencies, and implement scalable solutions to support commercial success and operational efficiency.

 

Working across cross-functional teams, you will ensure initiatives & processes are aligned, efficient, and data-driven. This is an opportunity to make a tangible impact on our supporter experience, with a continuous emphasis on process evolution and optimisation.

 

 

Your day-to-day

 

Document and improve processes – you’ll map, document, and review operational workflows, identifying risks and opportunities for optimisation

Design and implement solutions – you will support the creation of new processes that improve efficiency, accuracy, and consistency across venue operations

Collaborate across departments – you’ll work closely with internal teams such as Sales, Ticketing, Operations, and Technology to ensure alignment on best practices

Deliver actionable insights – you will analyse sales performance, attendance, and seat utilisation, producing dashboard reports to inform strategic decisions

Support key project deliveries – you’ll assist with requirement gathering, testing, and post-implementation reviews for new systems and initiatives

Upskill and assist colleagues – you will support the communication and training of new venue department processes and systems as they are introduced

Maintain governance and documentation – you’ll help establish structured governance, ensuring accountability across the venue department through accurate and accessible process documentation

 

 

 

What we are looking for

 

Project management and process management experience – you’re comfortable owning end-to-end projects, advising contributors and adhering to budgets and SLAs

Analytical and detail-oriented – you possess effective problem-solving skills with a keen eye for operational detail

Process improvement expertise – you’re experienced in mapping workflows and enhancing efficiency through process analysis

Data and reporting tool proficiency – you are well versed in utilising spreadsheets and visualisation tools (Excel, Power BI, Tableau) to produce dashboards and performance reports

Collaborative communicator – you enjoy communicating effectively with stakeholders and providing regular reports on insights, observations, and opportunities

Organised and adaptable – you’re proficient in managing multiple priorities simultaneously in a dynamic, fast-paced environment

Inquisitive learner – you demonstrate an eagerness to identify smarter ways of working, with a continued emphasis on ongoing process improvement

Ticketing industry knowledge – you hold demonstrated experience in a ticketing, venue operations, or sporting environment, with an understanding of ticketing systems (e.g. Ticketmaster)

 

 

 

Why choose us

 

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

An exciting reward and recognition scheme

Generous holiday allowance which increases with your length of service

Great internal learning and development programmes

A flexible hybrid working model

Priority access to apply for match tickets

A competitive health and wellbeing benefits package

A leading Employee Assistance Programme

Great discounts with some of our Partners