Job information

 

Division/Unit: Services/Information & Communication Technology
Contract type: Permanent
Start date: 01.11.2025 or as soon as possible
Application deadline: 11.08.2025

 

 

 

Main goal

 

 

The ICT Governance Expert helps enhance UEFA’s ICT performance by streamlining ICT processes and gets the best results from external ICT vendors.

 

 

 

Key responsibilities

 

 

General ICT delivery and lifecycle efficiency

 

Supporting long-term planning and road-mapping based on UEFA’s ICT and business strategies and stakeholder input
Establishing metrics for ICT performance that take account of constraints related to vendor services
Assisting ICT colleagues to improve the efficiency of their services
Running workshops and other activities to improve processes and related tools
Enhancing the existing documentation and creating new training and communication materials

 

Management and governance of vendors

 

Ensuring that processes, KPIs and metrics are of a high quality, with an emphasis on:
software development, deployment and support
infrastructure management
service desk and workplace operations
Ensuring critical knowledge retention by tools or people
Providing support on (ITSM) service definitions, best practices and related SLAs and KPIs
Getting more value for money from vendor activities
Enforcing contract governance and addressing or escalating any discrepancies, ensuring risks and issues are dealt with properly
Ensuring clear and efficient communication channels (tools or process)
Liaising with legal and financial teams on a regular basis

 

 

 

Requirements

 

 

Experience

 

At least 5 years’ experience of improving and implementing IT processes and IT organisation models
Previous experience in software engineering and major IT outsourcing would be a significant bonus

 

Education

 

Master’s degree in ICT or business administration, or an equivalent qualification
Governance-related certification such as CPCM, GRCP or CSMP or in IT frameworks like ITIL would be an asset

 

Languages

 

English: Proficient
French or any other European language would be an asset

 

Other requirements

 

Strong understanding of governance frameworks, excellent communication skills and attention to detail
Strong ability to influence without formal authority
Ability to cope with multiple stakeholders with conflicting goals and constraints
Knowledge of software delivery models / Advanced
Knowledge of vendor management processes / Intermediate
Knowledge of ITSM and related SLA and KPI concepts / Intermediate
Knowledge of IT frameworks such as ITIL and Cobit / Intermediate

 

Want to stay updated on our latest job opportunities, events, and behind-the-scenes insights? Join us on LinkedIn.

 

UEFA welcomes applications from all, actively working to ensure that we are an inclusive employer that finds the best candidate for our positions, regardless of aspects such as sex, gender identification, disability, age, sexual orientation, religion, ethnicity or nationality.